Delete your Vyser account

1. Delete your account inside the app

This is the fastest way, and the deletion happens immediately. You need to be the shop owner (the person who created the account).

1. Open the Vyser app and sign in to your account.
2. Go to Settings and scroll down to Danger Zone.
3. Tap Delete Account and read the warning, then tap Continue.
4. Type DELETE, enter your account password, and tap Delete Forever.

You need an internet connection to delete your account. When it is done, the app signs you out and returns to the login screen.

2. Can’t open the app? Request deletion by email

If you cannot use the app (for example you lost your phone or uninstalled it), email victoroforiboamah@gmail.com from the email address registered on your Vyser account. Use the subject “Delete my account” and include your shop name and the WhatsApp number on the account, so we can confirm it is you.

We will confirm your request and complete the deletion within 30 days.

3. What is deleted

When your account is deleted, we permanently delete:

• Your login and profile: name, email, WhatsApp number, business name, type and location, and shop hours.
• Your products, prices, stock records and product images.
• Your sales, transactions, discounts, invoices, receipts and proforma invoices.
• Customer names and phone numbers recorded for debts, and the repayment records.
• Cash-out entries, activity logs and notification records.
• Staff accounts you created, including their logins and device details.
• Your online storefront, if you had one.
• Your device notification tokens, and the copy of your data stored on the device you deleted from.

4. What we keep, and for how long

We delete everything above, but the law does not let us delete everything. We keep only:

• Subscription payment records: the Paystack payment reference, plan, billing period, status and dates. These are stored without your name, email or account ID, and are kept only for as long as Ghanaian tax and accounting law requires.

Paystack, our payment provider, keeps its own transaction records under its own policies. Copies of your data in our encrypted backups are removed as those backups are rotated out.

5. Staff and customers

Deleting a shop owner’s account also deletes the staff accounts and the customer details recorded in that shop. A staff member who wants their own data removed should ask the shop owner, or email us at the address above. A customer who wants their details removed from a shop’s records should contact that shop, or email us and we will help.

6. More information

Our Privacy Policy explains how we collect, use and protect your data.

7. Contact us

Questions about deleting your data? Email victoroforiboamah@gmail.com. Paryar Technologies Limited, Kumasi, Ghana. You can also read our Privacy Policy.